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The Best Live Chat Software For 2020 Compared Side-By-Side

Live chat software
Technology has given people so many ways to communicate with each other. As a business owner you have access to so many more sales and support channels than ever before.

You can communicate via, phone, email, Whatsapp, text, group chats in direct messages and countless other ways. One rising star in the world of business communication is live chat.

People want FAST answers and they don’t want to wait. A study by Hubspot showed that 90% of consumers rate an immediate response (10 mins or less) as important or very important when they have a question for customer service. This is where live chat comes in very useful.

Live chat software can help you serve your customers and it can increase conversion rates too.

Check out the following statistics if you still need to be convinced about the power of live chat;

  • 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support
  • 38% of consumers are more likely to buy from a company if they offer live chat support
  • 29% of consumers have told friends or colleagues about a positive live chat experience

Pretty impressive stats, huh?! Live chat can have a significant positive impact on user experience.

The software you choose is really important as a poorly designed, clunky live chat is potentially worse than not having live chat at all. 

There are so many companies offering live chat software. How do you know which is the best choice for your business? 

Each tool has its pros and cons, so we have pulled together our choices for the best live chat software you have to choose from, compared side-by-side.

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Looking for the best live chat software?

Here's the truth. I took a look around and I couldn't find anyone who compiled an accurate list that made sense, that wasn't pages and pages long!

That's why we wanted to put together a list of the best live chat software based on factors including:

Features,

Pros and cons,

Pricing,

After thorough research and careful testing, this is our list of the top live chat software in order from best to worst.

Best Live Chat Software For 2020

COMPANY

pricing

Features

website

Starter: $16

Team: $33

Business: $50

Enterprise: $149 (negotiable)

Prices are per month, billed annually

  • Extremely feature-rich
  • Slick interface that makes interacting with the product a breeze
  • Polished chat console + apps for PC/Mac as well as iOS and Android
  • Support via Live chat & an integrated help desk solution
  • Numerous integrations

Basic version: $0 Unlimited chats for up to 5 agents

Professional version: $13 Automatic triggers, visitor info, and canned responses included.

Price per month, paid annually.

  • Almost 300,000 websites use it currently
  • Appearance is very modern, including the actual chat tool
  • Mobile app for iOS & Android as well as desktop apps for Windows and Mac
  • Option to receive phone calls with JivoChat

All plans cost $17 per agent per month, with discounted options available if billed yearly or biannually.

  • Claims to be the “world’s simplest live chat software"
  • Ease of use comes in the form of real-time reporting, automated messages, & straightforward team management tools
  • Highly customizable, so you can adjust it to fit your exact live chat needs
Live chat software

3 different plans: Starter, Plus, and A.I. The Starter and Plus plans both focus on live chat, with the latter offering more in terms of omnichannel engagement and integration.

Unfortunately, there’s no pricing information on the list — so you’ll have to request a quote if you want clear cost details for any of these plans.

  • Innovative A.I. chatbot software
  • Designed to help marketers “engage smarter” using A.I. to better understand each customer
  • Offers advanced features that intelligently automate the live chat process
mailchimp alternatives

Sendinblue offers different pricing plans, but you’ll need their Premium plan to access Chat feature. Pricing for premium plan starts from $66 / month and includes upto 10 team members.

  • Powerful yet beginner friendly live chat software
  • Sendinblue offers a complete marketing package with CRM, SMS & email marketing, landing pages, & more
  • The chat integrates with Sendinblue marketing automation, which enables you to capture more leads

Our favorite Live Chat Software - Why we love LiveChat

No matter which live chat software you choose from above, I'm sure you'll be happy.

So, which live chat program is right for you?

The answer, of course, depends on your specific needs.

If you’re having trouble deciding which suits you best you can take a free trial to see which one performs the best for you.

Considering the potential benefits of live chat you want to be confident in your choice of software.  

We've tested out all of them and found there were 3 main benefits to using LiveChat over the other live chat software

  • It has lots of great features and reporting that make your life easier
  • Robust mobile app which makes it so easy to offer chat support if you’re away from your desk
  • EYE-CATCHERS Grab your visitors’ attention Have an exciting offer? Want to make everyone know you offer live chat support? With eye-catchers, the chat widget cannot be missed on your website

For these reasons we now use LiveChat exclusively.

Why not sign up for an extended free trial and take it for a spin.

Live Chat Software

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