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JivoChat Review For 2020: Features, Pricing & Competitors

JivoChat Review

Over the past couple of years there's been an increase in the use of live chat software. Prior to this, most online business owners relied on email or social media to connect with their audience. Then live chat started picking up speed, becoming a popular way to connect with your audience where they are. Helping you build your list, sell more of your stuff and so much more. 

If you’re thinking ‘it all sounds interesting, but I really don’t have the time. I’ll just stick to email’. Then I hear you, but you might just want to read these stats before you peace out….. 

  • 38% of consumers are more likely to buy from a company who offers live chat support

Wait, whaaat! This is HUGE!

  • 29% of consumers have told friends or colleagues about a positive live chat experience
  • 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support
  • 79% of businesses have said that offering live chat has had a positive effect on their sales, revenue and customer loyalty.

BOOM! Surely you’re convinced now about the difference live chat can make to your business?

People LOVE live chat, they feel heard, understood and helped when they need it. This means it often results in a positive experience with your brand.

However, it’s not just a case of signing up to the first service you find and hoping for the best. You need to make sure it’s the right software for your business. 

A poor live chat experience will be worse than not offering live chat. In fact, 20% of consumers have told friends and colleagues about a negative live chat experience. You don't want to be one of them!

This means you’ve got to do it, but you’ve got to do it right!

Live chat software needs to work for both the business and their customers. There are lots of live chat products on the market. It’s tricky to know where to start finding your perfect match. Which is why we’re here with this Jivochat review. By the end of this JivoChat review you’ll know if you have heart eyes for this software or if  you think one of their competitors would be a better fit for you.

Value for Money

4.5/5

There could be more features in the free plan, but you get a lot of software for $10-$11 a month per user in the Professional plan.

Support

4/5

Phone, 24/7 Live Support,  Webinars, In-person training. However, reports of the support agents not always being available.

Ease of Use

5/5

Very easy to use and implement in your business. Attractive and intuitive interface.

Effectiveness

5/5

Awesome to have everything in one place & be able to respond to multiple different platforms from one central hub. Increases efficiency & focus.

We Like

We Don't Like

What Is JivoChat?

JivoChat is an all-in-one business messenger platform which businesses use to connect with their customers on different platforms. Live chat, email, phone and social, so they never miss the chance to connect.

You receive all chats, emails and calls in the Jivo app. Everything in one place. LIVING THE DREAM! More focus, less distraction; means more efficient communication. JivoChat has some awesome features; real-time visitor monitoring, chat logs, hotkeys, page view history, etc.

283,855 of websites around the world are using Jivochat to communicate with their customers. They focus mainly towards small and mid-sized businesses, with a flexible pricing plan, divided in a free, yet feature-limited package, and an affordable plan for professionals, with all the features. 

JivoChat Review: Features

  • Mobile chat widgets
  • Chat targeting
  • Mobile optimization
  • Agent-to-agent chat
  • Multi-language support
  • Offline contact forms
  • Unlimited chats
  • Pageview histories
  • Time charts
  • Canned responses support
  • Pointers for directing visitors
  • Spell checker
  • Location-based customer distribution
  • Visitor monitoring
  • Blacklists
  • Multi-department support
  • Chat transfer
  • Emailed daily performance reports
  • Color-coded charts
  • Chat logs
  • Hotkeys
  • Integrations

JivoChat Features: The Breakdown

Callback feature 

Visitors can leave you their number and you can call them back when you’re free. If no-one is available on chat, you have a way to get back in touch with them later.

VoIP PBX features 

Purchase phone numbers for your business and forward these to mobile phones or configure SIP phones. So your team is available by phone as well as live chat, without giving out personal numbers. 

Integrates with Facebook Messenger 

Your customers can receive your responses right to their Facebook Messenger. You can respond to all messages regardless of the platform they came from in one place, the JivoChat desktop and/or mobile app.

Mobile SDK 

This allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, this will be perfect for you.

It works across all major devices 

Windows, Mac, Android, iPhone and Web browsers. 

Translated into 20 languages

Customer service quality reports 

Basic integrations 

WordPress, Joomla, Opencart, Drupal, Magento, PrestaShop, Shopify and Google Analytics.

Style chat widget

Customizable colors, fonts and labels. You can change the position and alignment of the widget too. 

 Remove branding (upgrade)

Upgrade to the Professional package to remove the JivoChat branding.

Office hours Teams (upgrade)

The Departments feature helps you organise your internal users into teams. Use these teams with the ‘Proactive Chats‘ feature to ensure that visitors are chatting with the right people in your business. 

Routing (upgrade)

You can route chats based on the visitor's choice of team (department) or based on the visitor's location (via the Regions feature which uses geo IP data).

Saved replies (upgrade)

You can save replies (‘canned responses') and reuse them too reply quickly to FAQs.

Block users

Ban unwanted visitors.

Hide chat widget (upgrade)

Hide the chat widget when all of your staff are offline. 

Trigger chats (upgrade)

Set rules to trigger chats with visitors.

Tagging

Reports

The free version provides a daily performance email and a working time chart for staff members. The ‘Professional' plan adds service quality ratings by customers, real-time visitor monitoring, a google analytics integration and the ability to export reports to excel.

Chatbot

Email Inbox

Receive emails into JivoChat by adding an email channel. You get an email address like [email protected]. The forward emails to it.

Custom email address

Track user data (upgrade)

Complete visitor info with region, IP addresses and visit source.

Campaigns

GDPR-compliant

Internationalization (upgrade)

Automatic translation from English, Russian, Portuguese, Bahasa,  Spanish, Turkish to any language supported by Google Translate.

Knowledge base

API (upgrade)

Offers a JavaScript API and Webhooks for Developers who want to integrate with other software or services.

JivoChat Review: Competitors

JivoChat vs Olark

JivoChat is 42% cheaper than Olark. It includes all the same features. Plus many more that Olark doesn’t offer, such as unlimited chats, websites, facebook pages and Callback System in 27 seconds. JivoChat is also simpler to use.

JivoChat vs Live chat

JivoChat is used by over three times more companies than LiveChat. JivoChat has a free and paid package, whereas LiveChat does not offer a free version. JivoChat has better usage coverage in more websites categories. Including heavy industry & engineering, vehicles, home & garden, computers electronics & technology and 18 other categories.  LiveChat is leading in gambling and adult only.

JivoChat vs Livezilla

JivoChat is used by over 10x more businesses than LiveZilla and is showing an upward growth. Whereas LiveZilla  is showing a decline in business. JivoChat is the software of choice in over 124 countries and LiveZilla takes top spot in only 21. They both offer free and paid plans, but JivoChat is a strong winner in all categories.

JivoChat Review: Pricing

JivoChat is available in the following payment plans;

Free plan:

  • Unlimited chats & websites
  • Customizable chat in 20 languages
  • Desktop, Mobile & Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month (if paid annually for 2 years). $11/agent/month is paid annually for 12 months:

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

You can select from purchasing for 1 month ($16/m), 3 months ($14/m), 6 months ($13/m), 1 year ($10/m) or 2 years ($10/m). The price lowering the more you commit. 

All these fees are based one agent. You can add multiple agents, but an entire new fee is charged for each one, which is a little surprising. I expected there would be some discount for additional users.

The Professional Plan offers a free 14-days trial.

JivoChat Review: Customer Testimonials

‘We wanted an efficient and economical way to directly reach our customers on our website – JivoChat has provided that and more! JivoChat has enabled us to create a more comfortable and confident experience for our users. Any questions, comments or concerns are handled directly and efficiently. Reservations are up and JivoChat has become an invaluable yet simple tool!' Steve Bernard, Managing Partner, Supercheapcar

‘JivoChat has proven itself as a simple and very effective way to drive up user engagement, support customer service and increase sales. Implementing it is a two-minute job, but the benefits seem to continue growing forever. We’re delighted to recommend JivoChat to all our clients – we know they’ll love it just as much as us' Bouncy Castle Network

‘When looking for an ideal solution, we needed something that would be both effective and easy to use while having a reasonable price. After looking through a number of products, we decided on Jivosite due to its intuitive interface and good product usability. For Comindware, JivoChat became critical in improving our Customer Experience'. Artem Kulik, comindware.com

‘When we found Jivochat on Google, it was at a time OnlineNaira desperately needed to capture customer queries in real-time. As soon as we signed up, we were able to help more of our users and within 3 months, more people trusted our payment gateway and our takings had increased by around 30%. Today, we have 6 members of staff chatting at any one time and we hope to increase the use of Jivochat in a few months'. Kayode Adesiyan, CEO, onlinenaira.com

‘JivoChat is very useful for us. It creates a lot of leads while we are not online. Our customers appreciate the service to have a quick response. We recommend this service to any type of company, big or small'. Sebastien Gregoire, Sales Manager, StoreATV.com

Frequently Asked Questions About JivoChat

What are the main features of JivoChat?

The key features of JivoChat are:

    • Geo targeting
    • Proactive invitations
    • File sharing
    • Website visitor tracking
    • Third party integration
    • Multi website support
    • Conversation notes

How much does JivoChat cost?

The JivoChat has 2 plans – Basic USD $0 (Forever), Professional USD $10 (Agent/Month).

Free trial : Available for 14  days.

Who are the typical users of JivoChat?

JivoChat has a range of customers, but is especially suited to Startups and SMEs.

Which mobile platform does JivoChat support?

JivoChat supports the following devices both Android and IOS.

Which operating system does JivoChat support?

JivoChat supports both Windows and Macs.

What payment method does JivoChat support?

JivoChat offers monthly payment options.

What is the deployment type?

JivoChat is cloud based.

Is JivoChat Worth It?

JivoChat is an attractive solution that does a great job. 

With JivoChat it’s easy to start turning your website visitors into customers and maximise on more opportunities to connect with your audience.

It’s a great way to add value to your audience, help them, and also to inform them about your products or services in a more intimate way. 

JivoChat will help you convert more leads to sales. As well as strengthening the relationships you already have with your existing customers.

One final benefit is how affordable it is. Even if you need more than the free plan offers, at $10-$11 per month per user it certainly won’t break the bank.

Why not try it for yourself. You can head over and start your 14  day free trial today. I hope this JivoChat  review has shown you a tool which could be a real benefit to your business. Do you use Live Chat software in your business?

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