Visitors can leave you their number and you can call them back when you’re free. If no-one is available on chat, you have a way to get back in touch with them later.
VoIP PBX features
Purchase phone numbers for your business and forward these to mobile phones or configure SIP phones. So your team is available by phone as well as live chat, without giving out personal numbers.
Integrates with Facebook Messenger
Your customers can receive your responses right to their Facebook Messenger. You can respond to all messages regardless of the platform they came from in one place, the JivoChat desktop and/or mobile app.
This allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, this will be perfect for you.
It works across all major devices
Windows, Mac, Android, iPhone and Web browsers.
Translated into 20 languages
Customer service quality reports
WordPress, Joomla, Opencart, Drupal, Magento, PrestaShop, Shopify and Google Analytics.
Style chat widget
Customizable colors, fonts and labels. You can change the position and alignment of the widget too.
Remove branding (upgrade)
Upgrade to the Professional package to remove the JivoChat branding.
Office hours Teams (upgrade)
The Departments feature helps you organise your internal users into teams. Use these teams with the ‘Proactive Chats‘ feature to ensure that visitors are chatting with the right people in your business.
You can route chats based on the visitor's choice of team (department) or based on the visitor's location (via the Regions feature which uses geo IP data).
Saved replies (upgrade)
You can save replies (‘canned responses') and reuse them too reply quickly to FAQs.
Ban unwanted visitors.
Hide chat widget (upgrade)
Hide the chat widget when all of your staff are offline.
Trigger chats (upgrade)
Set rules to trigger chats with visitors.
The free version provides a daily performance email and a working time chart for staff members. The ‘Professional' plan adds service quality ratings by customers, real-time visitor monitoring, a google analytics integration and the ability to export reports to excel.
Receive emails into JivoChat by adding an email channel. You get an email address like [email protected]. The forward emails to it.
Custom email address
Track user data (upgrade)
Complete visitor info with region, IP addresses and visit source.
Automatic translation from English, Russian, Portuguese, Bahasa, Spanish, Turkish to any language supported by Google Translate.