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You can learn so much valuable information from your customers. This information can help you create new products, improve existing ones, understand how people perceive your brand and so much more.
The insight you can get from existing customers you cannot get from anyone else, but quite often we forget to ask them! Or maybe we're too scared to ask!
There are many ways to get feedback from your audience. You can delve into analytics, follower numbers, open rates, click-through rates, use polls, check the number of comments and so much more.
However, getting direct feedback, in your customers own words can be crucial to progression in your business.
One way to rise above the masses is to survey your audience, make their views feel valued and act on their feedback.
There are many online survey platforms and today we’re going to dig into a SurveySparrow review. We’re going to look at features, pros, cons, pricing, competitors and by the end of this SurveySparrow review you’ll know if it could work for you.
Review of: SurveySparrow
Free version, free trial, Competitive packages starting at $19 per month. Cheaper than many competitors.
Phone, email, live chat & an online help desk. 24/7 (live rep). In person training, live online webinars, help documentation
Very easy to set up a survey, send it via email, create different links for the survey, post it within the dashboard to your desired social media channel or embed it on your website.
A very effective way to gain valuable feedback from your audience.
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow gives you the power to create and share highly engaging, mobile optimized surveys. That offer a chat-like experience to your audience.
SurveySparrow ‘Recurring Surveys' feature lets you send surveys at regular intervals to gauge customer or employee feeling.
With easy sharing options, SurveySparrow allows you to share your surveys across web, mobile, social, and e-mail to easily collect feedback from your targeted audience.
SurveySparrow is an end to end Conversational Experience Management Platform that could help you see a 40% better response rate.
The main features include:
Design surveys with precision.
Create smart surveys that ask relevant questions based on past responses.
Create personalized surveys instead of a ‘one-size-fits-all’ using Piping and Custom Parameters.
Display a customized results page for each respondent after evaluating results using Expressions.
Get important data without making your surveys too long.
Automate all repetitive tasks with recurring feature and schedule reminder emails
Share seamlessly via a wide range of channels.
Your process will flow when all your tools integrate with each other.
Monitor your survey responses, and slice and dice the data to make quick decisions.
Customize every part for a seamless experience.
Built-in audience management and custom lists are all you need to manage info easily.
Manage visibility with folders and as many sub-accounts as you want.
If you're keen to utilize surveys in your business, SurveySparrow makes this easy. It's important that recipients can view the survey on a mobile, as well as on a desktop and your surveys will be optimized with SurveySparrow. Even if you're new to surveys SurveySparrow is very user friendly and easy to use. The pricing is competitive, so it won't be prohibitive to smaller businesses.
So whatever industry you're in, SurveySparrow could be a good solution for you.
SurveySparrow’s base price is $19 compared to Survey Monkey’s $31. The premium plans are $99 and $49 respectively. Survey Monkey has more features, while Surveysparrow has better support.
Survey Gizmo prices start at $25, so just $6 more than Surveysparrow. Survey Gizmo has more features, but has a general lower customer satisfaction than SurveySparrow. SurveySparrow relies on Zapier for integrations, while Survey Gizmo has direct integrations.
Free: 100 responses per month, 10 questions per survey, embedded survey, advanced reports, filters, 1500+ app integrations with Zapier
Basic: $19 a month paid annually ($29 a month paid quarterly). Unlimited questions, 1000 responses, display logic, scoring, share via email, social, web URL, widget, QR code.
Premium: $49 a month paid annually ($69 a month paid quarterly). Everything in Basic +, 10,000 responses, display & skip logic, Recurring Surveys, reminder emails, accept payments, schedule reports.
Enterprise: $149 a month paid annually ($199 a month paid quarterly). Everything in Premium +, white-labeling, Salesforce Integration, Hubspot Integration, 100K emails, 2 offline devices, 2 users included.
“SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access “
“I was considering Typeform but love the conversational style of SurveySparrow. This is a beautifully designed and intuitive app that's sure to delight your audience. I'm very pleased with it. “
“It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.”
“It was fun & exciting! Definitely, the better way to survey.” Ari Hoffman, Director of Customer Advocacy, Coveo
“It’s very conversational, and I love the little videos & GIFs that make the survey more fun.” Shep Hyken, Founder & Chief Amazement Officer, Shepard Presentations, LLC
“The UI made it feel like I was talking to a friend. It wasn’t invasive but felt welcoming”. Shannon J. Gregg, President, Cloud Adoption Solutions
Online survey tool SurveySparrow is a great tool for online surveys. It's reliable, effective and affordable.
SurveySparrow have a commitment to data security and data compliance.
SurveySparrow does not pay respondents for taking surveys.
SurveySparrow have a free 14 day trial, a free account and paid accounts from $19 to $149 per month (paid annually). The fees are higher if you pay quarterly.
The conversational interface lets you gather feedback in a non-intrusive way. The surveys created via SurveySparrow are engaging and guarantee higher completion rates.
SurveySparrow allows you to fully customize the entire survey so it blends seamlessly with your brand. It's packed with great, innovative features and is fast becoming a big name in the market.
SurveySparrow offer a range of affordable packages and they even offer a free tier. If you want to get feedback from your audience, customers or from your employees, SurveySparrow is a solid choice. We hope this SurveySparrow review has helped you find a fantastic new tool to help grow your business.
Why not try the 14 day free trial!