Value for Money
If the cost isn’t a concern for you, then it's good value. Considering the speed, reliability, security & peace of mind you’ll have, it's well worth the money. They have a 60 day money back guarantee. However, if the price is a worry, then you could consider non WordPress specific hosting companies, like Hostgator or BlueHost.
Support team is made up of 100+ WordPress experts. Customer satisfaction over 97%. Support available 24/7 via live chat for everyone. 24/7 phone support with all plans except the Personal plan. Enterprise customers 24/7 ticket support via email. Premium and Enterprise customers receive a 1-on-1 on-boarding experience.
Ease of Use
Being a managed hosting solution specifically for WordPress you know the server is optimized to perform at the highest level. You don’t have to worry about any of the behind the scenes technical aspects of running a website. You can’t install any security or performance plugins, as they have inbuilt solutions.
Uptime is critical for any website. On various reported uptime tests WP Engine has consistently scored 100%, they state 99.9%.
Their average response time is 149ms, which is one of the best (if not the best) on the market.